COMPARISON STUDY BETWEEN 5PAISA AND UPSTOX

5paisa Introduction

5paisa.com, founded in 2005, is a Discount-service broker with over 10000+ retail customer accounts (Crossed in March 2017). Like its closest competitors, 5paisa.com offers a simple, flat-fee trading commission structure. Stock, Currency trades are Rs.10 per order, and options trades run at Rs.10 per order. 5paisa provides a high quality of customer service, and all-around investment offering.

Recently 5paisa won “Best Digital Startup of the Year” Award. 5paisa, like its competitors, offers active trader services and tools, including both desktop and web-based, as well as a mobile application for trading. 5paisa does a good work of providing educational content like Articles, videos, infographics to customers.

Upstox Introduction

Upstox is India’s one of the best discount stock broker with more than 1,00,0000 + active customers. Just started in 2011 as a RKSV Capital ltd and Upstox cross trading turnover of 4000cr in just 3 years. Upstox is suitable for all types of traders & investors; it leads the industry in Indian trading and low-cost commissions.

Basic Background

Background	5paisa.com	Upstox
Incorporation Year	2005	2011 Started as RKSV
Broker Services	Full-service Discount Broker	Discount Broker
Website URL	www.5paisa.com	www.upstox.com
Contact Number	+91 8976689766	022-61309999
Exchanges Accessible	NSE, BSE, MCX-SX	NSE, BSE, MCX-SX & MCX
Demat (NSDL/CDSL)	CDSL	NSDL- Partnership with ILFS
Active Total Client	10000+ Clients	100000+ Clients

Comparison of two share broker for Trading Account, AMC etc.

Account Opening Fees and AMC	5paisa.com	Upstox
Trading Account Opening Charges	Rs. 650	Rs.150 for Equity
Trading Annual Maintenance Charges	Free	Free
Demat Account Opening Fees	Free	Rs.150
Demat Annual Maintenance Charges	Free 1st Year (Rs.400/Per Annum)	Rs.150/Per Annum (1st Year Free)
Commodity Fees	Rs.0	Rs.150 for Commodity Account
Offer DP Service	Yes, Available ✔	Yes, Available ✔

A complete comparison of brokerage charges between shares brokers for all segments

Brokerage Charges	5paisa.com	Upstox
Plan Subscription Summery	5paisa charges only flat fee of Rs.10 per order for all segments including Equity, Equity Derivatives (F&O) and Currency.	Upstox charges Only Rs.20 Per order for all segments and Rs.0 for Equity Delivery.
Equity Intraday Charges	Rs.10 per executed order.	Rs.20/executed order or 0.01% whichever is lower.
Equity Delivery Charges	Rs.10 per executed order.	Free
Equity Futures Charges	Rs.10 per executed order.	Rs.20/executed order or 0.01% whichever is lower.
Equity Options Charges	Rs.10 per executed order.	Rs.20/executed order or 0.01% whichever is lower.
Currency Futures Charges	Rs.10 per executed order.	Rs.20/executed order or 0.01% whichever is lower.
Currency Options Charges	Rs.10 per executed order.	Rs.20/executed order or 0.01% whichever is lower.
Commodity Charges	NA	Rs.20/executed order or 0.01% whichever is lower.
Minimum Brokerage Fees	Flat Chrages Rs.10	0.01% Minimum
Any Hidden Cost	No, ✖	No, ✖
Call & Trade Charges	Rs.100 /per call(No order limit).	Rs 20 + 18% GST per order.

Comparison of Fund pay-in & Payout available options, Timing and available banks

Fund Add/Withdrawal Process	5paisa.com	Upstox
Fund Pay In and Pay out	Add Fund: Cheque, Online Bank Transfer using IMPS, NEFT or RTGS, UPI, Net-Banking and payment gateway. Withdrawal fund: Bank Transfer	Near about 30 bank available for fund credit and Rs.7 for per transaction.
Time for Payout	24 hours (working days)	24 hours (working days).
Linked Bank	Near about 23 bank available for fund credit and Rs.9 for per transaction.	Near about 30 bank available for fund credit and Rs.7 for per transaction.

Customer care complete comparison

Customer Care Services	5paisa.com	Upstox
Customer Care Service 24/7	No, ✖	No, ✖
Email Support	Yes, Available ✔	Yes, Available ✔
Live Chat Online	No, ✖	No, ✖
Phone Support	Yes, Available ✔	Yes, Available ✔
Toll-Free Number	No, ✖	No, ✖
Support by Branch	No, ✖	Yes, Available ✔(Main Office)
Customer Care Contact Number	8976689766	91 2261309999
Account Opening Procedure	Paperless	Paperless
Customer Support Email	support@5paisa.com	support@upstox.com
Complaints Support Email	grievance@5paisa.com dp.grievance@5paisa.com compliance@5paisa.com	complaints@upstox.com complaints.mcx@upstox.com
Educational Blog	www.5paisa.com	Yes, Available ✔
Head Office Address	Sun Infotech Park, Road No. 16V, Plot No.B-23 Thane, Industrial Area, Wagle Estate, Thane – 400604	30th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, Mumbai 400013

Promotional offers Pros and Cons share broker comparison

Advantages & Disadvantages	5paisa.com	Upstox
Pros / Likes	1) Educational articles are Excellent. 2) Customer service is very good. 3) All three trading platforms are fantastic. 4) Offers very Low Brokerage only flat fee of Rs.10 per executed order. 5) Mobile App crosses 1 Million downloads.	1) No charges for Equity Delivery 2) Technically high-edge Trading Platform 3) Excellent Customer care Support 4) Direct mutual fund investments. 5) Different types of orders types available.
Cons / Dislikes	1) Call & Trade is Rs.100 for per call which is higher as compare to other brokers. 2) MCX and NCDEX commodity trading is unavailable. 3) Higher charges of Rs.25 per transaction for Demat. 4) No Branches in your city.	1)No stock tips / advisory. 2) Online IPO Application not available. 3) Rs.20 Extra for call n trade.
Promotion or offer	1st Year Free Demat Annual Maintenance Charges (AMC). 5paisa offers Low Trade brokerage just Rs.10 per order + Demat AMC free for 1st year + Free Mutual Fund Account.	Free equity delivery trading and only Rs.20 or 0.01 % whichever is lowest brokerage charges.

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